Last updated: July 06, 2023 Thank you for shopping at Topmood. We at Topmood are committed to quality products, and your satisfaction is 100% guaranteed. If, for any reason, You are not completely satisfied with a purchase, We invite You to review our Policy on Cancellation & Return/Refunds/Replacement Policy. The following terms are applicable for any products that You purchase with Us. Definitions For the purposes of this Policy: Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Topmood c/o GAT Service and Trading Company Limited, 16192 Coastal Highway, Lewes, DE 19958 (Correspondence address only). Items refer to the items offered for sale on the Service. Orders mean a request by You to purchase Goods from Us. Service refers to the Website. The website refers to Topmood, accessible from topmood.com. You mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. Cancellation Policy: Topmood believes that we provide our customers with ample information to make informed purchases. Currently, orders are confirmed for printing 1 hour after they’re placed to ensure the fastest fulfillment. Therefore, customers will have 1 hour after checking out to hold the order to make adjustments or cancel the order. If you have to cancel/hold the order, you can do it within 1 hour of placing the order. Please check your confirmation email for the instructions. We do not accept cancellations after 1 hour or once the order has been taken into the printing process. Return Policy: All items are made to order – when you place your order, we print that item(s) just for you. Because of these items’ nature, unless they arrive damaged or defective, Topmood does not accept return and exchange requests for any reason, as our products are customized and printed on demand. Replacement/Refunds Policy: At Topmood, your satisfaction is our number one concern. If you are unhappy with your order due to a defect, damage, wrong item, or a printing quality issue: You are eligible for a full refund or replacement. Please contact us at support@topmood.com within 20 days of receiving your order, including proof of the received item. If your claim is approved, we can issue a refund or provide you with a replacement free of charge. Refunds will be issued to the original form of payment. Depending on the condition of payment, you will receive your refund within the following: Paypal: 1 business day Debit/Credit Card: You can see the refund as a credit approximately 5-10 business days later, depending upon the bank. For any further information, don’t hesitate to get in touch with us at support@topmood.com